FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes 3–7 business days depending on your location.
You’ll receive a shipping confirmation email with tracking details as soon as your order ships.
Do you ship internationally?
No. Unfortunately, we only ship to the domestic US states. If you are located in another country or located in parts of the US that require special handling air freight such as Alaska, Hawaii, Puerto Rico or Guam shipping costs will apply,and will be added at checkout.
What is your return policy?
We offer a 30-day return policy from the date of delivery.
Items must be unused, in original packaging, and in resalable condition.
To initiate a return, please contact our support team with your order number.
What if my item arrives damaged or defective?
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery .
We’ll arrange a replacement or refund after verification—no hassle.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 12 hours of placing your order, we may be able to modify or cancel it.
Once an order has shipped, changes are no longer possible.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link .
You can also track your order directly from your account page on the AFIFR website.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
I didn’t receive an order confirmation email. What should I do?
Please check your spam or promotions folder first.
If you still don’t see it, contact our support team and we’ll resend your order confirmation promptly.
Products
Below are some common questions about our products
Is this outdoor Bluetooth speaker really waterproof?
Absolutely! This outdoor Bluetooth speaker has an IP67 waterproof rating, so it’s totally safe to use by the pool, at the beach, while camping, or during backyard parties. You can enjoy music worry-free—it’s built to handle splashes, rain, and even dust.
How is the volume and bass performance of this outdoor speaker?
I was blown away by the 160W output—this outdoor speaker gets seriously loud without distortion. As a large Bluetooth speaker built for bass lovers, it delivers clear stereo sound with deep bass you can really feel. It's definitely a loud outdoor Bluetooth speaker that fills any space with rich, powerful audio.
What's the battery life, and can it charge other devices?
The battery life is fantastic. As a rechargeable outdoor speaker, it gives you a reliable long battery life with up to 24-hour playtime. What's more, it doubles as a powerbank speaker, so you can charge your devices fast on the go without stopping your music. It’s truly built for outdoor adventures like camping, travel and hiking.
Is this speaker truly portable for outdoor use? Can I carry it hands-free?
Yes, this portable Bluetooth speaker is built for active outdoor use. It features a shockproof shell, reinforced metal clasps, and an adjustable hiking strap with non-slip materials to prevent sliding — making it easy to switch between hand carry and shoulder modes. With advanced Bluetooth 5.3 technology, this wireless Bluetooth speaker provides stable, clear sound whether you're hiking or on the move.
Can the LED lights on this speaker change with the music?
Yes, this party Bluetooth speaker features LED light show modes. Its music-reactive lights sync with the beat, especially with bass notes. You can choose from several light customization options. It also connects to multiple devices, making it suitable for pool parties and outdoor gatherings where dynamic lighting adds to the fun.